General Office Expert Certificate

Boost your personal marketability with this 15-hour Office Professional certificate from College of Lake County. In just five classes, you learn to manage complicated office environments while also developing skills in Microsoft Excel, Word and PowerPoint. Upon completion, you’re ready to be a vital member of any office team.

What can you do with an Office Professional Certificate?

You’re a vital member of the team keeping a busy operation moving forward. You can succeed in roles such as:

Highlights

WIOA Program

Eligible for Workforce Innovation and Opportunity Act (WIOA)-awarded vouchers.

Career Certificate

Earn a career certificate in 1 year or less to refine your skills into an in-demand career.

Program Length: 1 Year

Full-time students finish in 1 year.

Career Outlook

Billing and Posting Clerks

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $35,827 Median $47,821 Senior-Level $67,197

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $17.22 Median $22.99 Senior-Level $32.30

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 20.7% Certificate 16.61% Some college 51.49% Associate Degree 9.24% Bachelor's Degree 1.96%

Bookkeeping, Accounting, and Auditing Clerks

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $36,214 Median $51,289 Senior-Level $77,045

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $17.41 Median $24.66 Senior-Level $37.03

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 47.24% Certificate 20.79% Some college 4.72% Associate Degree 8.54% Bachelor's Degree 12.19% Master's Degree 6.52%

Correspondence Clerks

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $34,817 Median $42,008 Senior-Level $53,754

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $16.73 Median $20.19 Senior-Level $25.84

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 42.91% Some college 17.41% Associate Degree 28.07% Bachelor's Degree 11.61%

Counter and Rental Clerks

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $31,883 Median $39,719 Senior-Level $67,419

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $15.33 Median $19.09 Senior-Level $32.41

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 56.64% Certificate 0.43% Some college 13.21% Associate Degree 9.47% Bachelor's Degree 20.25%

Court, Municipal, and License Clerks

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $34,815 Median $51,490 Senior-Level $84,418

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $16.73 Median $24.75 Senior-Level $40.58

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 52.49% Certificate 2.44% Some college 17.69% Associate Degree 13.12% Bachelor's Degree 10.86% Master's Degree 3.4%

Customer Service Representatives

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $33,819 Median $46,038 Senior-Level $68,560

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $16.26 Median $22.13 Senior-Level $32.96

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 54.76% Some college 17.36% Associate Degree 13.67% Bachelor's Degree 14.22%

Data Entry Keyers

Salary Levels

Take a look at the average annual or hourly earnings for this career in Lake and Cook Counties. Annual Wages Hourly Wages Entry-Level $30,055 Median $38,819 Senior-Level $60,275

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Entry-Level $14.44 Median $18.66 Senior-Level $28.98

Lightcast earnings figures are based on OES (Occupational Employment Statistics) data from the BLS (Bureau of Labor Statistics) and include base rate, cost of living allowances, guaranteed pay, hazardous-duty pay, incentive pay (including commissions and bonuses), on-call pay, and tips.

Top entry-level education

Here’s a quick look at the most common degree levels people have in this career. High school diploma or less 58.68% Some college 30.18% Associate Degree 11.14%

Need help?

Your College & Career Navigator (CCN) is your "go-to person" ready to help you get started at CLC.

Your CCN guides you through the admission process, helps you choose your academic program, enroll in classes and connect you with resources.

Recommended Pathway

This pathway serves as a guide for students to complete the degree or certificate assuming full-time enrollment (registered in 12 or more credit hours per semester) with Semester 1 typically representing a Fall term. Students are strongly encouraged to meet with their College and Career Navigator (CCN) to identify coursework that will meet degree requirements based on individual academic goals. For a more inclusive list of course options, see the college catalog.

Icon Key

Semester 1 9 Credits

Course Code Course Title Credits Course Highlights
ENG 121 English Composition I

ENG 121 English Composition I

Class Description

This course is designed to help students develop their competence in college-level writing and in the analysis of texts so they can enter the dialogue of the academic community. This course includes the analysis and practice of argument and the use of critical thinking to read, analyze, and produce college-level texts.

AMT 213 Advanced Word Processing Using Microsoft Word

Class Description

In this course, students will learn advanced features of Microsoft Word software. Topics to be covered include managing documents and templates; preparing documents for collaboration; managing language options; finding/replacing/pasting document content; setting paragraph layout options; creating and managing styles, building blocks, custom design elements, indexes, table of figures, forms, and macros; and performing mail merges.

AMT 217 Advanced Spreadsheets Using Microsoft Excel

Class Description

In this course, students will learn some advanced features of Microsoft Excel software. Topics covered include working with custom Excel business templates, creating advanced charts, working with data analysis tools, creating PivotTables and PivotCharts, creating and editing macros, and working with Logical functions.

Course Code ENG 121
Course Title English Composition I

ENG 121 English Composition I

Class Description

This course is designed to help students develop their competence in college-level writing and in the analysis of texts so they can enter the dialogue of the academic community. This course includes the analysis and practice of argument and the use of critical thinking to read, analyze, and produce college-level texts.

Course Code AMT 213
Course Title Advanced Word Processing Using Microsoft Word

AMT 213 Advanced Word Processing Using Microsoft Word

Class Description

In this course, students will learn advanced features of Microsoft Word software. Topics to be covered include managing documents and templates; preparing documents for collaboration; managing language options; finding/replacing/pasting document content; setting paragraph layout options; creating and managing styles, building blocks, custom design elements, indexes, table of figures, forms, and macros; and performing mail merges.

Course Code AMT 217
Course Title Advanced Spreadsheets Using Microsoft Excel

AMT 217 Advanced Spreadsheets Using Microsoft Excel

Class Description

In this course, students will learn some advanced features of Microsoft Excel software. Topics covered include working with custom Excel business templates, creating advanced charts, working with data analysis tools, creating PivotTables and PivotCharts, creating and editing macros, and working with Logical functions.

Semester 2 6 Credits

Course Code Course Title Credits Course Highlights
AMT 216 Integrated Application Projects

AMT 216 Integrated Application Projects

Class Description

This course will introduce students to integrated projects required in a business environment. Students will use the components of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. This is a capstone course that requires the integration of previously learned skills.

AMT 116 Administrative Office Procedures

Class Description

This course will prepare students for the role of the administrative professional in a wide variety of industries. Topics to be covered include defining the administrative professional, understanding organizational structures, developing and strengthening problem-solving skills, understanding a global and culturally diverse workforce, and analyzing the opportunities for the administrative role as a job, career, and profession. Also covered will be strategies for managing the day-to-day operations of the office, effective organization and time management, planning and coordinating meetings and events, making travel arrangements, and being a strategic business partner.

Course Code AMT 216
Course Title Integrated Application Projects

AMT 216 Integrated Application Projects

Class Description

This course will introduce students to integrated projects required in a business environment. Students will use the components of Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet. This is a capstone course that requires the integration of previously learned skills.

Course Code AMT 116
Course Title Administrative Office Procedures

AMT 116 Administrative Office Procedures

Class Description

This course will prepare students for the role of the administrative professional in a wide variety of industries. Topics to be covered include defining the administrative professional, understanding organizational structures, developing and strengthening problem-solving skills, understanding a global and culturally diverse workforce, and analyzing the opportunities for the administrative role as a job, career, and profession. Also covered will be strategies for managing the day-to-day operations of the office, effective organization and time management, planning and coordinating meetings and events, making travel arrangements, and being a strategic business partner.

Total Credit Hours

*Cost is estimated based on recommended pathway credit hours. This includes in-district tuition and other fees, such as books and materials before financial aid is applied, as well as grants, loans or scholarships. There are many opportunities for financial assistance at CLC. Learn more about Cost of Attendance.

Female student taking notes in class

Administrative Management and Technology at CLC

Get the bigger picture

A certificate is just one possible way to study Administrative Management and Technology. Get the bigger picture—degrees, credentials, and extra options.

Frequently asked questions

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What will I learn?

You learn practical skills to help you manage a busy workplace. Classes focus on Microsoft Office applications (Outlook, PowerPoint and Word) while helping you develop vital verbal and written communication skills.

What can I do with this certificate?

With the solid education and skills foundation built through this program, the sky’s the limit. You can excel at jobs like administrative assistant or office manager. You may even decide to continue your education and pursue a 2-year (associate) degree followed by a 4-year (bachelor’s) degree. With additional education and on-the-job training, you’re ready to move up the management ladder.

What’s special about this program?

Your instructors are there for you each step of the way. You learn in small class sizes, which allows you to connect with your classmates and instructors in engaging and rewarding ways. You can use those connections to find jobs and build a robust professional network.

Is this program offered online?

This program is not offered in an online format. Some courses are offered online in certain semesters. The schedule and delivery mode vary from semester to semester.